FirstResponse911 Benefits
DataTech911 developed FirstResponse911 to ensure that 9-1-1 call data gets transferred to the correct partner agency(s) even in times of high demand and limited resources. FirstResponse911 handles high call volume from multiple agencies and municipalities seamlessly.
Benefits of FirstResponse911 include:
- Automates the transfer of call data between ECCs and their partner agency(s).
- Connects multiple disparate CAD systems to shorten response times and better coordinate emergency response.
- Tracks when call information is transferred, received, and acknowledged to assist in monitoring quality and performance.
- Allows 9-1-1 call takers/dispatchers to concentrate on the 9-1-1 caller – enabling faster, more focused, and more relevant responses.
How FirstResponse911 Works
FirstResponse911 provides ECCs with the ability to automatically route call data to the correct partner agency(s) based on established policies and procedures. The system enforces acknowledgment of receipt and confirms the intention to respond. When several partner agencies service an area, FirstResponse911 incorporates customer-defined rules to assign the call to the appropriate partner agency(s).
As information is gathered by the 9-1-1 call center, the data is automatically routed to the assigned partner agency(s). The partner agency(s) is automatically notified of important criteria including holdback situations, address changes, problem nature changes, etc.
Incorporating automated call data routing, transaction archiving, receipt acknowledgment, and a suite of powerful reporting tools, FirstResponse911 is used to improve interoperability, accountability, and response times. Using FirstResponse911 to streamline sharing emergency data can save time and save lives.
How FirstResponse911 Helps
FirstResponse911 relays crucial information to private ambulance companies and other partner agencies. It is an emerging technology providing the following benefits to customers:
ECCs/9-1-1 Call Centers
- Selectively route incident data to multiple partner agencies
- Eliminate phone calls or radio communications to partner agencies
- Update partner agencies continuously as 9-1-1 call takers enter data – no need for 9-1-1 call taker to relay information
- Notify ECC if partner agency(s) delays acknowledgement of assigned incidents
- Reduce dispatcher/call-taker workload and stress – allow them to concentrate on the 9-1-1 caller
EMS/Partner Agencies
- Receive incident data from multiple ECCs automatically
- Receive RapidSOS enhanced location and other data when a 9-1-1 call is made from a cell phone
- Eliminate phone calls or radio communications with 9-1-1 call centers
- Eliminate incident data input errors
- Improve call intake – no need to decipher radio or phone calls with ECC
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