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FirstResponse911

FirstResponse911

Bridges the Data Gap Between ECCs and EMS

FirstResponse911 is emergency response technology that saves lives by bridging the data gap between 9-1-1 call centers and their response agencies.

FirstResponse911 automatically transfers emergency call data from 9-1-1 call centers to responders including fire-rescue, private ambulance providers, towing companies, and utilities. The automatic call data transfer has proven to save thousands of dispatch hours annually by eliminating phone or radio contact between 9-1-1 call centers and their response agencies. FirstResponse911 continuously monitors the 9-1-1 call center CAD and automatically notifies EMS and other emergency response providers with critical 9-1-1 call information (e.g., address change, priority change, or a violent scene) as the call progresses.

Our goal is to allow call-takers/dispatchers to concentrate on the 9-1-1 caller and eliminate the need for dispatchers to call or radio other dispatchers.

Operating throughout the United States, cloud-based FirstResponse911 helps ECCs and responding agencies improve emergency response.

Features & Benefits

Location Integration Apps

Location Integration Apps

Only ECCs have access to RapidSOS data which provides enhanced location and other data for calls made from cell phones. FirstResponse911, using authorized credentials, ties this data to the incident and makes it available to responding agencies.

Selective Call Data Transfer

Selective Call Data Transfer

Limit/filter incident data transfers based on area, time of day, priority levels, etc. Incident call data is transferred automatically based on the pre-configured rules.

Personnel Safety

Personnel Safety

Using a keyword search on the call narrative, FirstResponse911 notifies response agencies of potential dangers, such as violence, weapons or downed power lines.

Reporting

Reporting

Incident call data transfers, acknowledgements, and other transactions are logged for auditing and reporting. Monthly reports of all agency-specific transferred incidents are available.

CAD-to-CAD Transfer

CAD-to-CAD Transfer

FirstResponse911 continually monitors the 9-1-1 computer-aided dispatch (CAD) and automatically notifies the responding agency as new incident data is available. Eliminate the need for 9-1-1 call centers to call or radio responding agencies. Eliminate the need for the responding agency to manually enter data.

Continuous Incident Updates

Continuous Incident Updates

Real-time incident updates including address change, priority change. EMD change, and CAD note updates are automatically shared with the responding agency.

More Information

FirstResponse911 Benefits

DataTech911 developed FirstResponse911 to ensure that 9-1-1 call data gets transferred to the appropriate response agencies even in times of high demand and limited resources...
DataTech911 developed FirstResponse911 to ensure that 9-1-1 call data gets transferred to the appropriate response agencies even in times of high demand and limited resources...

How FirstResponse911 Works

FirstResponse911 provides ECCs with the ability to automatically route call data to a responding EMS agency based on established policies and procedures. The system enforces...
FirstResponse911 provides ECCs with the ability to automatically route call data to a responding EMS agency based on established policies and procedures. The system enforces...

How FirstResponse911 Helps

FirstResponse911 relays crucial information to private ambulance companies and other response agencies. It is an emerging technology providing the following benefits...
FirstResponse911 relays crucial information to private ambulance companies and other response agencies. It is an emerging technology providing the following benefits...

Testimonials

FirstResponse911 software provides reliable emergency call data routing, notification, and other advanced features to help improve response times and resource utilization. Designed to easily integrate and unify multiple emergency systems, FirstResponse911 simplifies and reduces errors in forwarding call data to the correct transport agency.

For more information about FirstResponse911, contact us.

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