DataWatch911 is a comprehensive 911 system management solution that provides real-time EMS analytics, reports and actionable insights into resource performance, incident response and CAD system performance. Use it to allocate and staff resources more effectively, respond faster to events as they unfold, and increase the overall accountability of your organization. Getting the best of an EMS team requires using resources where and when they are most effective.
Features & Benefits
Real-time workload monitoring
DataWatch911 delivers real time alerts as system demand increases, highlighting inefficiencies and other potential problems to prevent escalation.
DataWatch911 doesn’t change EMS workflow. The system can be customized to put the most important information at your fingertips so you can work more efficiently.
Customized unit-hour utilization
DataWatch911 provides EMS performance analytics to gauge the strengths of your staff, minimize workload imbalances and reduce burnout.
Monitor Key Performance Indicators (KPIs) to manage contract compliance thresholds. Receive an automatic alert when compliance thresholds are being approached.
DataWatch911 provides user-defined performance thresholds that trigger pre-defined alerts to warn when staff and resources are stretched too thin.
Review, model, and analyze past response and incident data to support decision making, budgeting, equipment purchases and staffing levels.
How Can DataWatch911 Help?
The primary user of DataWatch911 is the Operations Manager at an EMS agency. Using DataWatch911, the Operations Manager has easy access to metrics like Unit Hour Utilization (UHU), Man Hour Utilization (MHU), and contractual compliance thresholds that are crucial to successful system status management.
Crew Supervisors can also increase their efficiency by viewing weekly personnel reports that include attendance details, response times, turnaround time, chute time, call reasons, and call refusal details. These metrics are instrumental in recognizing training opportunities to help your team reach their full potential.
For non-emergent events, dispatchers can also help balance workloads of EMS staff by selecting a staff member who has had a lighter workload to respond to a call. This can help your staff stay sharp for the moments that matter most.