FirstResponse911 software provides reliable multi-jurisdiction emergency call assignment, data routing, notification, and other advanced features that help improve response times and resource utilization. Designed to easily integrate and unify multiple emergency systems, FirstResponse911 simplifies communications between Public Safety Answering Points (PSAP) – CAD to CAD – as well as PSAP to Emergency Medical Services (EMS). FirstResponse911 provides true interoperability between emergency call centers and agencies, and reduces errors by forwarding call data to the correct agency.
Features & Benefits
Automatic emergency call transfer
Automatically transfer call data to secondary Public Safety Answering Points (PSAPs) or EMS providers based on Memorandum of Understanding (MOU), Memorandum of Agreement (MOA) and existing operating procedures. FirstResponse911 reduces errors and inefficiencies in call routing across jurisdictions.
Call receipt acknowledgment
Reduce the potential for dropped calls. PSAP operators transferring calls automatically receive acknowledgment from secondary PSAPs or EMS providers that their transfer was completed successfully.
Computer Aided Dispatch (CAD)/PSAP data linkage
Automatically link between Public Safety Answering Points (PSAPs) and EMS providers, eliminating the need for manual data transfer and inaccuracies in routing call data to the correct dispatcher.
Using sophisticated logic engines, FirstResponse911 automates the routing of dispatch calls, supporting error-free transfers and providing system acknowledgements.
Improved stroke & STEMI response
Pre-arrival notification allowing Emergency Departments (EDs) to prepare necessary resources and physicians to communicate with inbound patients.
Transparent transaction reporting
Call routing, acknowledgements, and other transactions are logged for auditing and reporting.
How Can FirstResponse911 Help?
FirstResponse911 provides a PSAP with the ability to automatically route call data to appropriate EMS service providers based on established policies and procedures. The system enforces acknowledgement of receipt and intention of action. When several EMS providers service a single PSAP, FirstResponse911 incorporates agency defined rules to assign the call to the appropriate EMS service provider.
As more information is gathered by the originating PSAP, the data is automatically routed to the assigned EMS provider. The EMS provider is automatically notified of important criteria including holdback situations, address changes, and Emergency Medical Dispatcher (EMD) changes.
Incorporating automated call data routing, transaction archiving, receipt acknowledgement, and a suite of powerful reporting tools, it is used to improve EMS interoperability, accountability, and response times. FirstResponse911 can be used as a rule base for automated call data routing for Next Generation 9-1-1 (NG911).