Emergency Medical Dispatch Software

FirstResponse911 emergency medical dispatch software provides reliable multi-jurisdiction call routing, automated EMS call notification, and other advanced features that help improve response times and resource utilization. Designed to easily integrate and unify multiple emergency communications systems, FirstResponse911 simplifies PSAP to PSAP interoperability and reduces errors in forwarding calls to the correct agency.

Features & Benefits

  • Automatic emergency call transfer

    Automatically transfer call data to secondary PSAPs or EMS providers based on MOU, MOA and existing operating procedures. FirstResponse911 reduces errors and inefficiencies in call routing across jurisdictions.

  • Call receipt acknowledgment

    Reduce the potential for dropped calls. PSAP operators transferring calls automatically receive acknowledgment from secondary PSAPs or EMS providers that their transfer was completed successfully.

  • CAD/PSAP data linkage

    Automatically link between PSAPs and EMS providers, eliminating the need for manual data transfer and inaccuracies in routing call data to the correct dispatcher.

  • Rules-based dispatch

    Using sophisticated logic engines, FirstResponse911 automates the routing of dispatch calls, supporting error-free transfers and providing system acknowledgements.

  • Improved stroke & STEMI response

    Pre-arrival notification allowing EDs to prepare necessary resources and physicians to communicate with inbound patients.

  • Transparent transaction reporting

    All transactions are provided through an audit log. All transfers and acknowledgements are recorded and reports can be generated.

Emergency response call centers today are forced to contend equally with dwindling resources and increasingly complex 911 call transfer systems. To activate the appropriate response to a single call, the workflow may involve contact with several people, several agencies, and several types of equipment. FirstResponse911 is a powerful PSAP to PSAP software solution that is designed to meet the realities of today’s call centers.

FirstResponse911 is a proven multi-agency/multi-PSAP communication solution that is CAD agnostic, reliable, and automated. It serves as a bridge between dispatch and EMS providers. Incorporating automated call routing, transaction archiving, receipt acknowledgement, and a suite of powerful reporting tools, it can be used to refine EMS response processes.

FirstResponse911 is capable of seamlessly handling several multi-jurisdiction incidents at once. It ensures CAD data is properly transferred to the right call center, thus increasing accuracy and improving response times.

FirstResponse911 works with installed systems expanding their capabilities and helping them to communicate effectively with each other. FirstResponse911 does not replace systems, it is a solution to unify overall system responsiveness, increase productivity and improve productivity.

For more information about FirstResponse911, contact us.

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